Our commitment to your satisfaction

The Quality Tourism Mark

A nationally recognized mark

Obtaining the Quality Tourism Mark, in April 2015, is a recognition of our professionalism. It has also fully contributed to the classification of the tourist office in category I, in March 2016, classification in the process of renewal.

The quality approach has initiated a reflection for an optimal organization of work. It is a tool at the service of all the staff for a better listening of the visitors and partners, as well as the analysis of the indicators allowing to anticipate, to mitigate and to correct possible dysfunctions.

Category I Classification

A demanding classification, renewed every 5 years, 2022-2027

Category I classification is awarded to entrepreneurial-type structures with a vocation to federate professionals and develop the tourism economy in its tourist area of intervention. Its multilingual team is led by an experienced director. The category I tourist office develops a targeted national and international promotion policy, offers varied services and commercial actions likely to generate its own resources.

Developer, the Tourist Office of Belle-île-en-Mer contributes to carry out relevant actions in terms of economic and tourist development in support of the island’s economic actors.

We are committed to:

• Provide you with an easily accessible reception area and information space.
• Facilitate your steps.
• Provide you with furniture to sit on.
• To inform you free of charge on the local tourist offer.
• Display and broadcast our opening periods at least in two foreign languages.
• To offer you free access to wifi.
• Be open at least 305 days a year Saturday and Sunday included in tourist period and animation.
• Answer all year to your mail.
• To ensure a permanent reception service held by staff practicing two foreign languages at least.
• Provide hard copy tourist maps, plans and guides.
• Give you access to our dedicated trilingual website adapted for consultation via on-board media.
• Update annually our tourist information.
• Post outside emergency phone numbers.
• Present all the qualified offer of our intervention area for all clienteles.
• Give you access to consult the availability of classified accommodation.
• Process your complaints and measure your satisfaction.
• Provide a tourist information service integrating new information and communication technologies (social networks, cell phones, geolocation …).
• Respect the requirements of the QUALITY TOURISM mark.
• Provide you with a stay advisor.
• Guarantee the reliability and timeliness of information on the local tourist offer.

Another commitment of the Tourist Office of Belle-île-en-Mer, is to distribute tourist information also on paper translated into at least two foreign languages relative :

to all classified tourist accommodations (name of the establishment, postal address, email, website address, telephone contact information, the level of classification)
> to monuments and cultural, natural or leisure tourist sites (prices, periods and opening hours to the public, website, phone and postal contact details)
> to events and animations
> emergency telephone numbers.

 

See you soon in Belle-île to discover the 4 seasons